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Difficult Conversations
How well you handle conflict often determines how effectively your team works. You know you can’t avoid conflict and you know it has the capacity to blow up an otherwise productive situation. To help, Learnership Solutions has created an effective program based on the Harvard Negotiation Project’s Difficult Conversations conflict resolution model. It’s a way to make conflict and confrontation work for you, while at the same time protecting the relationships that are so important to your organization’s success.
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